Marlow Vera

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; RETURN FEES APPLY.

Can I return my order? Yes, it is possible.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving them.

In this case, the order must meet the following conditions:

1. The order must still contain all appropriate parts and components, and the packaging must be in the same condition as when the product was received.
2. The product must show only normal handling. Damage caused by careless handling is excluded.
3. Products for which hygiene is important must have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately after receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, you must follow the steps below to initiate the return process:

• Send an email to: info@marlowvera.com
• Make sure the email contains the following:
  • Order number
  • Reason for the return request
  • Photo of the product in case of damage
  • Customer's first and last name
  • Customer's address

We will then contact you and provide you with the return address. Never send the return to the sender's address. We will provide you with the correct return address after you contact us.

You, the customer, are responsible for the return shipping costs.

The consumer has the right to withdraw from the contract under the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A. CANCELLATION TERMS

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you other than the carrier, received or accepted the last goods.

Since we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process once the order has been processed, and it is not possible to issue a refund before the goods have been received.

To exercise your right of withdrawal, you must inform (STORE NAME) by means of a clear statement (for example, by email) of your decision to withdraw from this contract.

The withdrawal is completed once we have received the goods. The costs of returning the goods shall be borne by the buyer.

Orders Already in Transit

Since our products are shipped from Asia, there may be longer transit times over which we have no control.

If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them.

Of course, you may inform us in advance of your cancellation. To ensure the fastest possible return process, we ask you to send us proof of shipment.

Consequences of Withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, excluding delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract and receive the returned goods.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you. In no event will you be charged any fees for the reimbursement.

1. ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.